Privacy policy

1. Introduction

FiSBO® NZ Ltd ("FiSBO®", "we", "us", "our") respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you engage with FiSBO®, use our website, or access our platforms and services.

2. What Information We Collect

We may collect personal information including (but not limited to):

Seller Information

• Full name
• Contact details (email, phone, address)
• Property details
• Identification and verification information (where required)
• Communications and correspondence

Buyer & Enquiry Information

• Name and contact details
• Enquiry messages and viewing requests

Technical & Usage Information

• IP address
• Device and browser information
• Platform usage data
• Cookies and analytics data

3. How We Collect Information

We collect information when you:

• Enquire with FiSBO®
• Accept a service agreement
• Use our website or applications
• Communicate with us by phone, email, or digital platforms
• Interact with listings, forms, or messaging tools

Information may be collected directly from you or automatically through our systems.

4. How We Use Personal Information

We use personal information to:

• Deliver FiSBO® services
• Create and manage property listings
• Communicate with sellers and buyers
• Provide platform access and support
• Issue invoices and manage accounts
• Improve our systems, services, and user experience
• Meet legal and regulatory obligations

5. AI, Automation & Technology Use

FiSBO® uses automation and AI-assisted tools to:

• Generate marketing content
• Manage workflows and communications
• Analyse listing performance and engagement

Personal information may be processed by these systems only for service delivery and improvement purposes.

FiSBO® does not sell personal data or use it for unrelated third-party advertising.

6. Disclosure of Information

We may share personal information with:

• Third-party advertising platforms (e.g. listing portals)
• Service providers (photographers, signage suppliers, software providers)
• Payment and invoicing providers
• Legal or regulatory authorities where required by law

We take reasonable steps to ensure third parties handle information securely.

7. Storage & Security

Personal information is stored securely using:

• Encrypted systems
• Access controls
• Reputable third-party platforms

While we take reasonable steps to protect data, no system can guarantee absolute security.

8. Cookies & Analytics

FiSBO® may use cookies and analytics tools to:

• Understand website usage
• Improve performance and functionality

You may disable cookies in your browser, noting some features may be affected.

9. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion where legally permitted

Requests can be made by contacting us using the details below.

10. Retention of Information

Personal information is retained only for as long as necessary to:

• Deliver services
• Meet legal, accounting, and regulatory requirements

11. Changes to This Policy

FiSBO® may update this Privacy Policy from time to time.

The latest version will be published on our website and platforms.

12. Contact Us

If you have questions or requests relating to privacy, contact:

FiSBO® NZ Ltd
Email: support@fisbo.nz